Village Questions & Answers

The Chix Vendor Village is a year-round virtual marketplace, small business directory, and community designed to help shoppers discover makers, creators, authors, artists, and small businesses all in one place.

Not exactly. The Village helps shoppers discover businesses and explore their Village storefronts, but purchases are typically completed directly through each vendor’s own website, shop, or preferred selling platform.

No. Most areas of the Village can be explored without an account. Certain community features or member-only areas may require you to sign in.

No! The Village is open year-round. Seasonal markets, festivals, quests, special promotions, and community events are added throughout the year.

You’ll find a mix of handmade businesses, artists, authors, crystal shops, boutiques, creators, crafters, specialty shops, and other unique small businesses.

Visit a storefront, learn more about the business, and use the shop links provided to continue to that vendor’s website or selling platform.

No. Unless otherwise stated, purchases are made directly from the individual vendor. The vendor is responsible for payment processing, order fulfillment, shipping, returns, and customer service.

Please contact the vendor you purchased from directly. Because Village businesses operate independently, The Chix Vendor Village does not have access to individual vendor orders or payment information.

Not always! Vendors may choose to offer special Village-only promotions, seasonal offers, or exclusive discounts.

During certain events, vendors may hide an exclusive promotion inside their Village storefront. You’ll have to explore the shop to discover it. 👀✨

Each Village business is independently owned and operated. The Chix Vendor Village provides a space for discovery and connection but does not manufacture, sell, ship, or guarantee products offered by individual vendors.

You can browse the Village Shop Directory, explore different Village areas, or use the Village Map to find businesses throughout the community.

The Village Map is your guide to the different areas, shops, and destinations around The Chix Vendor Village.

The Village includes themed spaces, shopping areas, community destinations, seasonal event areas, and interactive locations. New areas may be added as the Village grows.

You can explore from either, but the full Village experience is best enjoyed on a desktop or larger screen. Some interactive elements, hidden items, and Village details are easier to spot there.

The Quest Scroll is an interactive Village adventure used during select events. Visitors search different areas of the Village for hidden quest items and complete the chapters listed on their scroll.

Follow the clues on your Quest Scroll, visit the listed Village locations, and look for hidden objects. Clicking or finding the items will help you progress through the quest.

Nope! Quests are completely optional and are just another fun way to explore the Village.

Some quests may include prize drawings, bonuses, or special rewards. Details will always be provided for each event.

Double-check the clue and make sure you’re exploring the correct Village area. Some items are intentionally tucked away! If you still need help, you can contact the Village.

The Cozy Cauldron is a community conversation space where Villagers can connect, chat, share ideas, and join ongoing discussions.

The Cozy Cauldron is intended for Village members and may require you to be logged into the customer account connected to your Village membership.

The Tree of Kindness is a community space centered around encouragement, connection, and spreading a little kindness throughout the Village.

Village Happenings is where you can find upcoming events, special activities, announcements, seasonal celebrations, and other things happening around the Village.

Head to the Village Registry or Join the Village page to view current membership options and submit your information.

The Village is designed for makers, artists, authors, crafters, creators, small businesses, and entrepreneurs who would like another place to be discovered and connect with a small-business community.

No. Your business can use its existing website or selling platform. The Village is designed to work alongside the places you already sell.

No. You continue managing your own products, inventory, payments, shipping, and customer experience. The Village helps shoppers discover you and directs them to your existing business.

Membership benefits vary depending on the option selected, but may include a Village storefront or profile, inclusion in the directory, community access, vendor spotlights, event opportunities, promotions, badges, and other Village features.

Yes, when participation is available. Seasonal events may include vendor spotlights, exclusive promotions, quests, giveaways, themed markets, and other special opportunities.

No. Participation in most special events and promotions is optional unless otherwise stated.

Yes. If you need to update your business information, links, images, or storefront details, contact the Village and we can help.

Just let us know. We want Village storefronts to stay accurate and current, so please reach out whenever your website, social links, branding, or other important information changes.

The Village offers membership options designed for different business needs. Current pricing and membership details can be found on the Join the Village page.

This depends on the membership option you choose. Renewal details and the billing schedule will be shown when you sign up.

Yes. Cancellation terms depend on your membership type and the current Village membership policies. Please review the membership agreement or contact us if you need help.

Membership and event fees are subject to the terms outlined in the Village policies and Vendor Agreement. Please review those details before purchasing a membership.

Each vendor is responsible for customer service related to their own products, orders, shipping, returns, and business policies.

Each vendor is responsible for operating their own business legally and for handling any taxes, permits, licenses, insurance, or other requirements that apply to their business.

Purchases are completed directly with participating vendors unless otherwise stated, so the Village does not act as the seller for those independent transactions.

Try refreshing the page or opening the Village in another browser. For the best experience, we recommend using an updated browser on desktop when possible.

Make sure you are logged into the same customer account associated with your Village membership. If you are signed in and still cannot access the page, contact us so we can take a look.

Use the Contact the Village page and include as much detail as possible about what you were trying to do and what happened.

Visit our Contact the Village page and send us a message. We’ll get back to you as soon as we can.

We’re a small team, so response times may vary, especially during events and busy Village weekends. Every message is read and appreciated, and we’ll respond as soon as possible.